Shipping & Returns
Free ground shipping over $99, and 30 days to change your mind.
Start a return or exchange
Download the return form, fill it out, and email us at ecommerce@warmers.com to start your return or exchange. We'll reply with simple instructions and where to ship it.
What it costs and how long it takes
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Free over $99
Ground, 5-7 daysFree ground shipping on every US order of $99 or more, pre-tax.
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$4.99 flat rate
Ground, 5-7 daysAny order under $99, anywhere in the lower 48, one flat price.
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Need it faster?
Expedited, $9.993-5 days. Order before noon ET and it leaves the same day.
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30-day returns
Easy email returnsWindow starts the day it arrives. Extended to January 31 over the holidays.
Returning your order
Fill out the form, then send your item back. Just three steps.
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1
Fill out the form
Download and complete the return form (or include your original packing slip) with your order number and reason for the return.
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2
Pack it up
Items need to be in sellable condition - unused, with the original packaging, parts and tags.
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3
Ship it back
Send it to our returns address with any carrier you like - we suggest adding tracking. Return shipping is on you unless the item arrived damaged or we sent the wrong one.
Every shipping option
Everything ships from our Philadelphia warehouse at 3791 Main St.
United States
Canada
The details, minus the headache
How long do I have to return an item?
30 days from the day your order arrives. A restocking fee may apply outside that window, and we can't accept returns or exchanges after 60 days. Orders placed November 15 to December 24 can be returned through January 31.
What condition do items need to be in?
Sellable condition - no scuffs, scratches, stains or smells, with the original packaging, parts, accessories, instructions and tags. Items returned damaged, missing parts, or with obvious signs of use for reasons that aren't our fault receive up to 50% of the item price, and in extreme cases may be returned to sender.
Who pays for return shipping?
Return shipping is the customer's responsibility - send it back with any carrier you like. If the item arrived damaged or we shipped the wrong thing, we cover it. Email ecommerce@warmers.com for a return authorization before sending anything back.
How do exchanges work?
Fastest: place a new order online and we'll send the replacement straight away. Send the original back afterwards for a refund.
Simplest: send the item back first and we'll process the exchange once it lands. Allow 5-7 business days, or 7-14 through the holiday season.
My order arrived damaged - what now?
Tell us within 3 days of delivery and we'll make it right. Email ecommerce@warmers.com with your order number and a photo.
How is my refund issued?
Back to the card or PayPal account used to place the order. Original shipping charges aren't refunded unless our team approves it for special circumstances.
When will my order actually ship?
Expedited orders placed before noon ET go out the same day; after noon, the next business day. Standard orders are packed within 1-3 business days in the order received. Weekends and holidays aren't travel days for carriers.
Do you ship to PO Boxes, APO, Alaska or Hawaii?
Yes - those go via USPS. Tracking isn't available on them, so give us a physical street address wherever you can.
Is my payment information safe?
We never store card details. Your information goes straight to your chosen payment gateway, is validated there, and we only receive confirmation that it succeeded. If you use PayPal Express and your account is new or unverified, PayPal may review it before approving - worth knowing before an expedited order.
Where do I mail my return?
JustBrand Limited, Warmers.com
Attn: Returns
3791 Main St
Philadelphia, PA 19127
Ready to send something back?
Download the return form, include it with your item, and email us if you need a hand. You'll get someone who actually knows the products.